Bikini Village Frequently Asked Questions

Yes! You can purchase e-gift card. But traditional cards can only be purchased in stores.

We accept payment with Bikini Village gift cards, Paypal or by Visa, MasterCard, Discover and American Express.

We accept Bikini Village, La Vie en Rose and Aqua gift cards as online payment method. Since all refunds and price adjustments are made according to the original method of payment, it is important to keep your gift card after the purchase is made. Otherwise, it is possible that we cannot proceed to your satisfaction. You can also check the balance of your e-gift card.

No, Bikini Village gift cards do not have expiration dates.

We usually carry the same promotions online as in our stores. However, promotions may vary. We might also run promotions only available online.

All shipping fees are in Canadian dollars. Additional fees may apply and delivery standards may vary for remote areas.

Guests: Enjoy free standard shipping on orders that reach $125 or more.
Logged-in users: Get rewarded for creating an account! You'll qualify for free standard shipping on purchases exceeding $99.

Processing delay may vary in peak periods.

All shipping fees are in Canadian dollars. For delivery, some exceptions may apply.

Online orders are shipped with Canada Post, FedEx et Purolator.

The sales taxes are determined based on the shipping location, so if you place an order to be shipped to British Colombia, and your billing address is in Quebec, British Colombia sales taxes will be charged on your invoice.

Unfortunately, we do not currently provide delivery to addresses outside of Canada, as well as Northwest Territories, Yukon, or Nunavut.

We are sorry but we do not currently offer multiple shipments.

Once your package is shipped, you will receive an email with your tracking number and all the information required to track your package. If your order has not yet been shipped and you would like more information, please call us at 1-877-328-7673 or email us.

Please download a printable return form. We also ask that you use the return label enclosed with your order.
Refunds can be granted either by mail or at one of our store locations within 30 days of the original date of purchase. Refunds will be made using the original method of payment. Exchanges accepted in store only. For more details, please see our online exchange & return policy section.

Merchandise purchased online can be exchanged or refunded at any of our Bikini Village stores. or can be returned by mail.
Please refer to our return procedure section for more information.

Please download a printable blank return form.

Yes. A return label will be included in your parcel. Should you choose to return merchandise and use the return label, the amount of $15.00 + taxes will be deducted from your refund. No refund or credit will be given for shipping and handling charges, unless merchandise is defective or Bikini Village is at fault. In these cases, Bikini Village will pay the shipping costs.

Returns sent by mail must be postdated within 30 days of the original date of purchase. Refunds will be made using the original method of payment and are usually processed within five business days of receipt of the goods at our warehouse.

Refunds are generally processed within five business days of receipt of the goods at our warehouse. However, depending on the financial institution, it may take up to 7 additional business days before the funds are back on your credit card.

Credit card information is sent to Beanstream servers. The information sent is parsed into a format the bank gateway understands and is sent to the bank via the internet. Once the bank receives this information, it is passed through the banking network. Bikini Village’s account is credited, the consumer’s credit card account is debited, and an authorization is sent back to Beanstream servers. At this point a receipt is generated and sent to the consumer's web browser and an email order notification is sent to the merchant. This all takes less than 30 seconds.

Any personal information we collect during your visit is used only with your prior knowledge and consent.

When using our website, you may be asked to voluntarily provide certain personal information such as your name, email address, postal address, and telephone number. Your credit card information is not stored on our servers. We use this information to complete your transaction and to apply for access to certain special features and functions of the website. If you choose not to provide the requested personal information, you will not be able to use certain features of the website and you will not be able to make transactions through the website.